Refunds
Refund Policy
This policy explains how customers may request a refund for MyGuardPath services.
On this page
01
Our refund approach
At MyGuardPath, we want customers to be satisfied with the services they receive. If you believe the services you purchased are not suitable for your needs, and you have already attempted to resolve the issue with support, you may request a refund review.
02
30-day refund window
Customers may request a refund within 30 days from the date of purchase. To help us process the request quickly, please include your order number and the reason for your refund request.
03
How to request a refund
- Contact support by emailing support@myguardpath.com or calling (888) 524 8941.
- If requesting by email, clearly state in the subject line that you are requesting a refund.
- Include your order identification number.
- Include a detailed explanation of the reason for your refund request.
- If you are requesting a refund for only part of your order, specify the product or service related to the request.
04
Processing timeline
Once your request is submitted, you may receive a confirmation that your request has been received. Our support team will review the request and contact you with next steps. We make every attempt to process approved refunds quickly; however, payment processors or financial institutions may take 1–5 business days for the refund to appear in your bank account or card statement.
05
Support review
Refund requests are reviewed by support. Submission of a refund request does not guarantee approval, but each request will be reviewed based on the information provided and the applicable service terms.
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